We have restored EC2 instance launch throttles to pre-event levels and EC2 launch failures have recovered across all Availability Zones in the US-EAST-1 Regions. AWS services which rely on EC2 instance launches such as Redshift are working through their backlog of EC2 instance launches successfully and we anticipate full recovery of the backlog over the next two hours. We can confirm that Connect is handling new voice and chat sessions normally. There is a backlog of analytics and reporting data that we must process and anticipate that we will have worked through the backlog over the next two hours. We will provide an update by 3:30 PM PDT.
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Update - We are continuing to work with Amazon Web Services looking into our Canvas, Mastery Connect and other Instructure products being down Oct 20, 2025 - 15:58 MDT
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Update - Customers should be back to normal and we continue to monitor the situation. Oct 20, 2025 - 20:19 UTC
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Update - We are continuing to investigate this issue. Oct 20, 2025 - 21:07 UTC
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Amazon Web Services
Customers in IAD Region experiencing issues in Canvas and Mastery Connect due to an Amazon Web Services incident. We are working on recovering as soon as possible. You can follow the status of the issue at https://health.aws.amazon.com/health/status
Instructure
Platform, login, support request submission, Studio and Discover connector issues in the Eastern US region
Qualtrics
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